TERMS & CONDITIONS

Last updated: June 2026

1. About Us These terms and conditions govern your use of the Panda Prestige Travel website and the booking of our private hire services. Panda Prestige Travel is a premium private hire operator based in Birmingham, serving customers across the West Midlands and nationwide.

Contact us: Email: enquiries@pandaprestigetravel.com Phone: 0121 270 9082

2. Booking & Confirmation All bookings made with Panda Prestige Travel are subject to availability. A booking is only confirmed once you have received written or verbal confirmation from us directly. We reserve the right to decline any booking at our discretion.

3. Pricing All prices quoted are fixed and agreed at the point of booking unless otherwise stated. Quotes are valid for the journey details provided. Any changes to the journey — including additional stops, route changes, or extended waiting time — may affect the final price, which will be communicated to you in advance wherever possible.

4. Payment Payment for all journeys is due as agreed at the time of booking. We do not currently process payments online. Payment methods will be confirmed at the time of booking.

5. Cancellations & Amendments We understand that plans can change. If you need to cancel or amend your booking, please contact us as soon as possible by phone or email. Cancellation charges may apply depending on the notice given:

• More than 24 hours notice — no charge
• Less than 24 hours notice — Half journey cost may be charged
• No show — full journey cost may be charged

6. Waiting Time For airport transfers, a standard waiting period is included in your booking to allow for flight delays and luggage collection. Additional waiting time beyond the standard period may be subject to an additional charge, which will be communicated to you clearly.

7. Passenger Conduct Panda Prestige Travel reserves the right to refuse travel or terminate a journey if a passenger’s behaviour is deemed to be abusive, threatening, or likely to cause damage to the vehicle or distress to the driver. No refund will be given in such circumstances.

8. Luggage Passengers are responsible for ensuring their luggage requirements are communicated at the time of booking. We will always do our best to accommodate luggage, but Panda Prestige Travel cannot be held responsible for luggage that cannot be carried due to undisclosed requirements at the time of booking.

9. Delays & Circumstances Beyond Our Control Whilst we take every measure to ensure punctuality, Panda Prestige Travel cannot be held liable for delays caused by circumstances beyond our reasonable control, including but not limited to severe weather, road closures, accidents, or other exceptional circumstances.

10. Liability Panda Prestige Travel’s liability to passengers is limited to the cost of the journey booked. We are fully licensed and insured as required by law for private hire operations.

11. Changes to These Terms We reserve the right to update these terms and conditions at any time. The current version will always be available on our website. Continued use of our services following any update constitutes acceptance of the revised terms.

12. Governing Law These terms and conditions are governed by the laws of England and Wales.