PRIVACY POLICY

Last updated: June 2026

1. Who We Are Panda Prestige Travel is a premium private hire operator based in Birmingham. We are committed to protecting your personal data and your right to privacy.

If you have any questions about this policy or how we handle your data, please contact us: Email: enquiries@pandaprestigetravel.com Phone: 0121 270 9082

2. What Data We Collect When you use our website or make a booking enquiry, we may collect the following personal data:

• Your name
• Your email address
• Your phone number
• Your pickup and drop-off locations
• Your journey details and requirements
• Any additional information you choose to share with us in correspondence

3. How We Collect Your Data We collect your data in the following ways:

• When you complete our booking enquiry form on the website
• When you contact us directly by phone or email
• Through Google Analytics, which collects anonymised data about how visitors use our website

4. How We Use Your Data We use your personal data for the following purposes:

• To respond to your booking enquiry and arrange your journey
• To communicate with you regarding your booking before, during, and after your journey
• To improve our services based on customer feedback
• To analyse website usage through Google Analytics in order to improve our website and user experience

We will never sell, rent, or share your personal data with third parties for marketing purposes.

5. Legal Basis for Processing We process your personal data on the following legal bases under UK GDPR:

• Contract — processing is necessary to fulfil or arrange a booking you have requested
• Legitimate interests — to improve our services and website experience
• Consent — where you have given us explicit permission to contact you

6. Google Analytics Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to collect anonymised information about how visitors use our website, including pages visited, time spent on the site, and general location data. This information is used to help us improve our website.

Google Analytics does not collect any personally identifiable information. You can opt out of Google Analytics tracking at any time by adjusting your cookie preferences on our website or by installing the Google Analytics opt-out browser add-on, available at: tools.google.com/dlpage/gaoptout

7. Data Retention We retain your personal data only for as long as is necessary for the purposes outlined in this policy:

• Booking enquiry data is retained for up to 24 months following your last contact with us
• After this period, your data will be securely deleted

8. Your Rights Under UK GDPR, you have the following rights regarding your personal data:

• The right to access — you can request a copy of the personal data we hold about you
• The right to rectification — you can ask us to correct any inaccurate data we hold
• The right to erasure — you can ask us to delete your personal data, subject to any legal obligations
• The right to restrict processing — you can ask us to limit how we use your data
• The right to object — you can object to our processing of your data where we rely on legitimate interests
• The right to data portability — you can request your data in a portable format

To exercise any of these rights, please contact us at enquiries@pandaprestigetravel.com. We will respond within 30 days.

9. Data Security We take the security of your personal data seriously. All data is stored securely and access is limited to authorised personnel only. We will notify you and the relevant authorities in the event of a data breach where required by law.

10. Third Party Links Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies independently.

11. Changes to This Policy We may update this privacy policy from time to time. The current version will always be available on our website. We encourage you to review this policy periodically.

12. Complaints If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): Website: ico.org.uk Phone: 0303 123 1113