About Us

Panda Prestige Travel —

Panda Prestige Travel LTD is a family-run chauffeur and private transport company based in Birmingham, built on years of real driving experience, hard work and pride in professional service.

The name “Panda” comes from a family nickname, but the business itself comes from something much deeper: over 25 years of professional driving experience across chauffeur work, courier vans, minibuses, buses, coaches, trucks and lorries. Transport has been part of our family for many years, and Panda Prestige Travel was created to turn that experience into a reliable, well-presented and customer-focused travel service.

Our aim is to make the entire process feel seamless from start to finish. From the first enquiry to the final drop-off, we focus on clear communication, fast responses, organised booking confirmation, professional presentation and a level of customer service that makes every client feel properly looked after.

Whether you require an executive chauffeur vehicle, a luxury car for a special occasion, a Mercedes Vito for family or business travel, or a 16-seater minibus for group transport, we match the right solution to your journey with care and attention.

At Panda Prestige Travel, we understand that transport is not just about getting from one place to another. It is about trust, timing, comfort, presentation and peace of mind. Our goal is simple: to provide professional transport that is reliable, seamless, well-managed and arranged properly every time.

WHAT WE DO

We provide premium private hire across five services — airport transfers, executive travel, special occasions, nationwide private hire, and group minivan hire. Whether you need a single seat or a full minivan, a local run or a long-distance journey, Panda Prestige Travel has you covered.

WHY OUR CUSTOMERS TRUST US

Professional, suited drivers on every booking
Immaculate vehicles — cleaned and checked before every journey
Punctual, every single time
Friendly, personal service from first enquiry to final drop-off
Nationwide coverage — wherever you need to go, we’ll get you there
Fully licensed and insured for your complete peace of mind

OUR FLEET

Every vehicle in our fleet is maintained to the highest standard — clean, comfortable, and ready for every journey. From executive Mercedes E-Class and S-Class vehicles to Rolls-Royce chauffeur cars, Mercedes Vito people carriers and 16-seater minibuses,

Today, we provide premium chauffeur and private hire transport across Birmingham, the West Midlands and the UK. Our services include airport transfers, corporate travel, weddings, funerals, private events, family journeys, group travel and nationwide transport.

What sets Panda Prestige Travel apart is our personalised, end-to-end approach. We do not believe transport should feel rushed, careless or transactional. Every customer, journey and occasion is different, so we take the time to understand the details — the vehicle required, passenger numbers, luggage, timings, route, occasion, special requests and overall experience expected.

Frequently Asked Questions

We have put together answers to the questions we get asked most often. If you can’t find what you’re looking for, we’re always happy to help — just give us a call or drop us a message.

How does the booking process work?

Our booking process is designed to be simple, clear and organised from start to finish.

You send us your journey details, including the date, pickup time, pickup location, destination, number of passengers, luggage requirements and preferred vehicle. We then review the details, confirm availability and provide a clear quote.

Once the journey details and payment terms are agreed, your booking is confirmed and all key information will be clearly communicated before travel.

What information do you need for an accurate quote?

To provide an accurate quote, we need the full journey details.

Please include your pickup location, drop-off location, date of travel, pickup time, return details, number of passengers, luggage details, preferred vehicle, occasion type and any extra stops.

For airport transfers, please also provide your flight number and airport terminal where possible.

Is my booking confirmed as soon as I request a quote?

No. A quote request does not confirm a booking.

Your booking is confirmed once the journey has been agreed, availability has been confirmed and the required deposit or payment has been received.

Do I need to pay a deposit?

Yes. A deposit is usually required to secure your booking.

The deposit amount will be confirmed clearly before you book and will depend on the vehicle, journey type, date, distance and overall booking requirements.

How is the price calculated?

Each quote is calculated based on the journey details.

This includes the vehicle required, pickup location, destination, distance, journey time, date, pickup time, return journey, waiting time, number of passengers, luggage, extra stops and the type of service required.

We aim to provide clear pricing with no confusion.

Can I request a specific vehicle?

Yes. You can request your preferred vehicle when making an enquiry.

We will match the most suitable option to your journey based on passenger numbers, luggage, occasion, comfort requirements and availability.

Can I make changes after booking?

Yes, changes can be requested after booking.

Please contact us as soon as possible if your pickup time, destination, passenger numbers, luggage, return time or journey details change. We will update the booking where possible and confirm whether the change affects the price.

What happens if my flight is delayed?

For airport transfers, please provide your flight number when booking.

This helps us monitor your flight and manage the pickup as smoothly as possible. If your flight is delayed or your plans change, contact us as soon as you can so we can keep everything organised.

Can waiting time be included?

Yes. Waiting time can be included in your booking.

Please let us know in advance if the driver will need to wait, especially for airport pickups, weddings, funerals, events, appointments or return journeys. Waiting time may affect the quote, so it is best to include it from the beginning.

Can I add extra stops?

Yes. Extra stops can be added to your journey.

Please provide the full details before booking so the route, timing and price can be planned correctly.

Can you accommodate luggage?

Yes. Luggage can be accommodated.

To make sure the correct vehicle is arranged, please tell us how many passengers are travelling and how many suitcases, bags or items of luggage you will have.

Do you provide booking confirmation?

Yes. Once your booking is confirmed, we provide clear booking confirmation with the key journey details.

This includes the date, pickup time, pickup location, destination, vehicle details where applicable, payment terms and any agreed return journey or extra stops.

How far in advance should I book?

We recommend booking as early as possible, especially for weekends, weddings, airport transfers, funerals, corporate travel, school holidays and long-distance journeys.

Early booking gives you the best chance of securing your preferred vehicle and time.

What happens on the day of travel?

On the day of travel, your driver will follow the agreed booking details, including the pickup time, location, destination and any confirmed stops.

Our focus is on punctuality, clear communication, professional presentation and making the journey run smoothly from start to finish.

How do I contact Panda Prestige Travel?

You can contact us by phone, WhatsApp, email or through our online quote form.

For the fastest response, send your journey details clearly, including the date, time, pickup location, destination, passengers, luggage, return journey and preferred vehicle.

Get In Touch

Want to know more or ready to book? Get in touch today — we'd love to take care of your next journey.

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